Order Status Flow:
Pending -> Confirmed -> Shipped
|Pending||Pending for us to confirm your order.|
|Confirmed||We confirmed receiving payment from you.|
|Shipped||We have delivery out the products to you.|
|Refunded||Money refunded back to you.|
|Cancelled||Order cancelled by you or us.|
Q5. Can I cancel my order?
Yes, only if the order is still on pending status.
- Please send an email to our customers service email at firstname.lastname@example.org with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.
All product are READY STOCK and you should not able to order if the product sold out. However, if happen that the product is really not available, we will inform you and provide you the following option:
1. Cancel and refund your money. OR 2. Exchange with other product with same value of price.
You may contact us if need further help.
Q7. What is the product's transaction currency?
All products transaction currency will be done in Malaysia Ringgit(RM), US Dollar(USD) or Singapore Dollar(SGD).
Q8. How long does the delivery usually takes?
Delivery usually will takes about 3 to 5 working days for Malaysia and for those delivery out of Malaysia, will be informed by us.
Q9. I still have doubts! How can i get help?
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to email@example.com for us to clear your doubts.